smci
2007-06-16 14:17:26 UTC
If the total number of messages in all folders exceeds 5000, certain key features silently disappear, with no alerting:
- in message view, can't sort by Sender, Date or Subject (tabs are grayed out)
- can't navigate by page no
This is sneaky and dishonest!
(This means most users can *never* come close to using their nominal 2GB limit - 5000 messages would average 400KB!)
The key part of this is that they don't publicise this "new policy", it's not documented anywhere by mail update or in the terms and conditions, and you don't get any alerts "Warning: you have n messages, approaching the limit of 5000. Please delete some."
(I confirmed this with support_x@hotmail.com.
I have a long-standing Hotmail account with 1GB limit.
I probably will end up moving over to a proper service like gmail, but it will be a pain and take 6mths-1yr to update everyone.
PS there's no phone support for Hotmail)
Anyone experience this? Chime in.